Feedback Survey

{
  "id": "feedback-survey",
  "version": "1.0.0",
  "title": "Customer Feedback Survey",
  "description": "Help us improve by sharing your experience. Takes about 3 minutes.",
  "settings": {
    "showProgress": true,
    "progressStyle": "percentage",
    "navigation": {
      "showBack": true,
      "allowSkip": false
    }
  },
  "submitAction": {
    "type": "callback"
  },
  "sections": [
    {
      "id": "satisfaction",
      "title": "Overall Satisfaction",
      "description": "Rate your overall experience with our product",
      "questions": [
        {
          "id": "nps_score",
          "type": "nps",
          "label": "How likely are you to recommend us to a friend or colleague?",
          "required": true
        },
        {
          "id": "overall_rating",
          "type": "rating",
          "label": "Overall satisfaction with our product",
          "required": true
        },
        {
          "id": "nps_reason",
          "type": "long_text",
          "label": "What's the main reason for your score?",
          "required": false,
          "placeholder": "Tell us what influenced your rating...",
          "validation": [
            {
              "type": "maxLength",
              "value": 500
            }
          ]
        }
      ]
    },
    {
      "id": "specifics",
      "title": "Product Experience",
      "description": "Tell us about specific aspects of the product",
      "questions": [
        {
          "id": "ease_of_use",
          "type": "likert",
          "label": "The product is easy to use",
          "required": true,
          "options": [
            {
              "label": "Strongly Disagree",
              "value": 1
            },
            {
              "label": "Disagree",
              "value": 2
            },
            {
              "label": "Neutral",
              "value": 3
            },
            {
              "label": "Agree",
              "value": 4
            },
            {
              "label": "Strongly Agree",
              "value": 5
            }
          ]
        },
        {
          "id": "reliability",
          "type": "likert",
          "label": "The product is reliable and stable",
          "required": true,
          "options": [
            {
              "label": "Strongly Disagree",
              "value": 1
            },
            {
              "label": "Disagree",
              "value": 2
            },
            {
              "label": "Neutral",
              "value": 3
            },
            {
              "label": "Agree",
              "value": 4
            },
            {
              "label": "Strongly Agree",
              "value": 5
            }
          ]
        },
        {
          "id": "value_for_money",
          "type": "likert",
          "label": "The product provides good value for money",
          "required": true,
          "options": [
            {
              "label": "Strongly Disagree",
              "value": 1
            },
            {
              "label": "Disagree",
              "value": 2
            },
            {
              "label": "Neutral",
              "value": 3
            },
            {
              "label": "Agree",
              "value": 4
            },
            {
              "label": "Strongly Agree",
              "value": 5
            }
          ]
        },
        {
          "id": "features_used",
          "type": "multi_select",
          "label": "Which features do you use most frequently?",
          "required": false,
          "options": [
            {
              "label": "Dashboard",
              "value": "dashboard"
            },
            {
              "label": "Analytics & Reports",
              "value": "analytics"
            },
            {
              "label": "Integrations",
              "value": "integrations"
            },
            {
              "label": "API",
              "value": "api"
            },
            {
              "label": "Mobile App",
              "value": "mobile"
            },
            {
              "label": "Automation",
              "value": "automation"
            }
          ]
        },
        {
          "id": "missing_feature",
          "type": "single_select",
          "label": "What would you most like us to add?",
          "required": false,
          "options": [
            {
              "label": "Better reporting",
              "value": "reporting"
            },
            {
              "label": "More integrations",
              "value": "integrations"
            },
            {
              "label": "Improved performance",
              "value": "performance"
            },
            {
              "label": "Better documentation",
              "value": "docs"
            },
            {
              "label": "Lower pricing",
              "value": "pricing"
            },
            {
              "label": "Nothing — it's great",
              "value": "none"
            }
          ]
        }
      ]
    },
    {
      "id": "follow-up",
      "title": "Final Thoughts",
      "description": "Anything else you'd like to share?",
      "questions": [
        {
          "id": "improvement",
          "type": "long_text",
          "label": "If you could change one thing about our product, what would it be?",
          "required": false,
          "placeholder": "Your suggestion...",
          "validation": [
            {
              "type": "maxLength",
              "value": 1000
            }
          ]
        },
        {
          "id": "can_contact",
          "type": "boolean",
          "label": "Can we follow up with you about your feedback?",
          "required": false
        },
        {
          "id": "contact_email",
          "type": "email",
          "label": "Your email address",
          "required": true,
          "placeholder": "you@company.com",
          "helpText": "We'll only use this to follow up on your feedback",
          "showIf": {
            "field": "can_contact",
            "operator": "eq",
            "value": true
          }
        },
        {
          "id": "subscribe",
          "type": "boolean",
          "label": "Keep me updated on product improvements",
          "required": false,
          "showIf": {
            "field": "can_contact",
            "operator": "eq",
            "value": true
          }
        }
      ]
    }
  ]
}